Service Desk Executive
Job Responsibilities
No of Position : 3
• Responsible For Effective And Consistent Communication, And Supporting Many Of Our Key Customers.
• Addressing Client/Customer Queries And Issues Pertaining To Our Software, Tools & Applications
• Handling All Modes Of Communication Received At The Service Desk
• Ensuring That Requests Are Addressed In A Timely And Effective Manner
• Monitor Track And Report Incidents Received On A Weekly Basis
• Support Clients Across The 24/7 Service Window
• Enhancing Our Products By Continuously Seeking Out Relevant Customer Feedback.
• Basic Understanding Of Technical Troubleshooting And Aspects
• Understanding Of Software Development Concepts And Timelines.
• Good And Effective Communication Skills.
. Rotational Shifts