Service Desk Executive

Job Responsibilities 

No of Position : 3

• Responsible For Effective And Consistent Communication, And Supporting Many Of Our Key Customers.

• Addressing Client/Customer Queries And Issues Pertaining To Our Software, Tools & Applications 

• Handling All Modes Of Communication Received At The Service Desk 

• Ensuring That Requests Are Addressed In A Timely And Effective Manner 

• Monitor Track And Report Incidents Received On A Weekly Basis 

• Support Clients Across The 24/7 Service Window 

• Enhancing Our Products By Continuously Seeking Out Relevant Customer Feedback. 

• Basic Understanding Of Technical Troubleshooting And Aspects 

• Understanding Of Software Development Concepts And Timelines. 

• Good And Effective Communication Skills.

. Rotational Shifts