DDi, A Global Smart Technology Products & Innovative Solutions Provider with Enterprise-class Infrastructure and Services. We are certified ISO 9001:2015, ISO/IEC 12207 and ISO ICE 20000.
Service Desk Executive
Responsible for effective and consistent communication, and supporting many of our key customers.
• Addressing client/customer queries and issues pertaining to our software, tools & applications
• Handling all modes of communication received at the Service Desk
• Ensuring that requests are addressed in a timely and effective manner.
• Monitor Track and Report incident received on a weekly basis
• Support clients across the 24/7 service window
• Enhancing our products by continuously seeking out relevant customer feedback.
• Basic understanding of Technical Troubleshooting and aspects
• Understanding of Software Development concepts and timelines.
• Good and effective communication skills
DDi | A MakroGroup Company | www.DDIsmart.com
A Global Smart Technology Products & Innovative Solutions Provider with Enterprise-class Infrastructure and Services. We are certified ISO 9001:2015, ISO/IEC 12207 and ISO ICE 20000.
DDi Awarded as:
• The 10 Most Trusted Risk and Compliance Solution Providers - Insights Success
• TOP 25 Governance, Risk & Compliance (GRC) - CIO
• Innovation & Excellence Award for Excellence - Corporate LiveWire
• 50 Fastest Growing Global Private companies
• Top 10 Clinical Data Management Solution Provider - Pharma Tech Outlook
• Best Technological Development in Clinical Trials - SCRIP
• CR 20 Most Promising Medical Technology Companies
DDi Products:
• mEDC - Web based electronic data capture system.
• mCODER - Web based auto coding system .
• mPORTAL - Drug development activities Integrate, Collaborate & Innovate
• mIRT - Global Clinical Supplies Management Solutions
• REWOD - Prospective data collection
• VISU - Regulatory Information & Submission Management software
• LABELai - Next Generation Labeling Automation Platform
• TULA - AI driven Performance, Risk Management & Quality Compliance
• REGai - Regulatory Automation
• Vistaar - Automating Clinical & Regulatory Compliance
• YANA - Robotic Process Automation, AI, ML, and Digitization
• safeXchange - Automation Solution for Data & Medical Writing
About Makro Group | www.MakroGrp.com
Makro Group of Organizations established in 1996, Makro provides a complete range of solutions for every stage of business and information lifecycle.
• MakroCare, DDi, MakroTech and MakroScientific are MakroGroup Companies
• Makro is Certified ISO 9001, ISO 27001 (ISMS), ISO 20000 (ITSM), ISO 14155
• MakroCare Awarded by Global Health & Pharma, UK Enterprises, Insights Success, Acquisition International, Clinical Informatics, US Institute for Excellence in Commerce, US Commerce Association, Scrip Awards & MerchantCircle
• MakroTech is Awarded 3-time FAST 500 (Deloitte), 3-time INC 5000 company & TOP 100 diversity business in NJ
• MakroFoundation is a Suicide Prevention Helpdesk, part of Makro CSR Initiative, has counseled over 3000 people