DDi, A Global Smart Technology Products & InnovativeSolutions Provider with Enterprise-class Infrastructure and Services. We arecertified ISO 9001:2015, ISO/IEC 12207 and ISO ICE 20000.

Service Desk Executive

Responsible for effective and consistent communication,and supporting many of our key customers.

• Addressing client/customer queries and issuespertaining to our software, tools & applications

• Handling all modes of communication received at theService Desk

• Ensuring that requests are addressed in a timely andeffective manner.

• Monitor Track and Report incident received on a weeklybasis

• Support clients across the 24/7 service window

• Enhancing our products by continuously seeking outrelevant customer feedback.

• Basic understanding of Technical Troubleshooting andaspects

• Understanding of Software Development concepts andtimelines.

• Good and effective communication skills

DDi | A MakroGroup Company | www.DDIsmart.com

A Global Smart Technology Products & InnovativeSolutions Provider with Enterprise-class Infrastructure and Services. We arecertified ISO 9001:2015, ISO/IEC 12207 and ISO ICE 20000.

DDi Awarded as:

• The 10 Most Trusted Risk and Compliance Solution Providers- Insights Success

• TOP 25 Governance, Risk & Compliance (GRC) - CIO

• Innovation & Excellence Award for Excellence -Corporate LiveWire

• 50 Fastest Growing Global Private companies

• Top 10 Clinical Data Management Solution Provider -Pharma Tech Outlook

• Best Technological Development in Clinical Trials -SCRIP

• CR 20 Most Promising Medical Technology Companies

DDi Products:

• mEDC - Web based electronic data capture system.

• mCODER - Web based auto coding system .

• mPORTAL - Drug development activities Integrate,Collaborate & Innovate

• mIRT - Global Clinical Supplies Management Solutions

• REWOD - Prospective data collection

• VISU - Regulatory Information & SubmissionManagement software

• LABELai - Next Generation Labeling Automation Platform

• TULA - AI driven Performance, Risk Management &Quality Compliance

• REGai - Regulatory Automation

• Vistaar - Automating Clinical & RegulatoryCompliance

• YANA - Robotic Process Automation, AI, ML, andDigitization

• safeXchange - Automation Solution for Data &Medical Writing

About Makro Group | www.MakroGrp.com

Makro Group of Organizations established in 1996, Makroprovides a complete range of solutions for every stage of business andinformation lifecycle.

• MakroCare, DDi, MakroTech and MakroScientific areMakroGroup Companies

• Makro is Certified ISO 9001, ISO 27001 (ISMS), ISO20000 (ITSM), ISO 14155

• MakroCare Awarded by Global Health & Pharma, UKEnterprises, Insights Success, Acquisition International, Clinical Informatics,US Institute for Excellence in Commerce, US Commerce Association, Scrip Awards& MerchantCircle

• MakroTech is Awarded 3-time FAST 500 (Deloitte), 3-timeINC 5000 company & TOP 100 diversity business in NJ

• MakroFoundation is a Suicide Prevention Helpdesk, partof Makro CSR Initiative, has counseled over 3000 people